Returns and Refund Policy
We want to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your items, we offer a return and refund policy.
1. Return Window
You have 30 days from the date of receiving your order to initiate a return. The items must be in their original condition, unused, and with all tags attached.
2. Return Process
To initiate a return, please contact our customer service team at support@vividpeak.shop. Provide your order number, a brief explanation of why you’re returning the item(s), and we will guide you through the return process.
3. Refunds
Once we receive your returned items and verify their condition, we will issue a refund to the original payment method. Refund processing typically takes 7-10 business days.
4. Non-Returnable Items
Some items are non-returnable, including:
- Custom-made or personalized products.
- Clearance items or final sale merchandise.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
6. Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately. We will either send you a replacement or issue a full refund, including return shipping costs.